We are looking for a Technical Documentation Specialist to join the Ecochlor Service Team!
Ecochlor is a Ballast Water Management System manufacturer that provides installation support and after sales service to customers that own and operate commercial vessels around the world.
Duties for the Technical Documentation Specialist will include, but are not limited to:
- Processing of incoming customer claims
- Detailed analysis of the issues and recommendations for resolution
- Root cause analysis
- Compiling and reporting on commonly seen issues
- Documentation and processing of suggested design changes
- Processing of other incoming data and documentation from vessels and service personnel, such as operational data and issue tracking
- Assist with population and build out of a recently adopted ERP as it relates to the service department
- Any other tasks as and when assigned by management
This is a salary position and is based out of our offices in North Haven, Connecticut USA.
Preferred qualifications and skills include, but are not limited to:
- College degree or equivalent related experience
- At least 5 years of related working experience, preferably with field service and/or technical areas
- Should approach any job in a structured and well-organized manner and have good organizational capabilities
- Working experience in Marine industry is preferred
- Ability to interface with both technical and non-technical personnel
- Must have excellent English communication skills, both spoken and written
- Competent in Microsoft Office
- Experience in ERP or other database style systems preferred
- Ability to work well under pressure
- Proactive, multi-tasked, quick hand and willing to learn
- Continuous improvement mindset
- Suitable data processing and excellent document control skills
- Excellent interpersonal and communication skills
- Good team player with good attitude, integrity, interpersonal, organization and time management skills
Send your application and cover letter to max.hasson@ecochlor.com